Job Responsibilities:‍

• Perform personalized retention activities through the phone or physical meetings with bancassurance customers along with inbounds and outbound calls.
• Act as the main point of contact for the profitable customers of the assigned portfolio
• Address the customers' concerns/ complains and provide solutions in a timely manner to continuously improve customer retention.  
• Identify opportunities to upsell and cross sell with existing customers.
• Collaborate with sales teams/branches to propose customer's retention solutions.
• Build and maintain positive customer and business relationships to increase loyalty and get referrals from customers.
• Ensure that clients fulfill all needed documents and medical examinations as well as ensuring that all these documents are properly submitted to operations.
• Follow up on process with operations and all the concerned departments in their needed requirements till having the customers' desired service fulfilled.
• Present reports related to retention activities, customer's engagement, customer's trend on time.
• Analyze customer feedbacks/trends and develop new techniques to ensure customer retention.

Job Qualifications: ‍

• 1-2 years of experience, preferably in the field of Sales.
• Self-motivated and energetic.
• Microsoft Office basics.
• Communication Skills.
• Resilience.