Apply Now:
Senior Call Center Representative
Job Responsibilities:
- Handle all customers queries, requests, and complaints via phone from all the distribution channels.
- Handle challenging calls to meet/exceed the clients' satisfaction.
- Handle clients’ queries or requests, coordinating with the relevant departments as needed to process requests promptly.
- Maintain close follow up on all client requests ensuring prompt and regular feedback as required.
- Coach and train the CCRs to achieve the required service standards.
- Provide clients with all requested documents and letters in accordance with the CSC responsibilities as well as any written feedback regarding queries and requests.
- Ensure clients' data is updated in the database to facilitate effective future communication.
- Stay updated on company policies and procedures impacting service delivery.
- Handle and follow upon any assigned project and commit with the set deadline.
Job Qualifications:
- 2-3 Years of experience in Call Center Good command of using Microsoft office especially Word, Excel & PowerPoint as well as Microsoft Outlook
- Good Command of Writing & Speaking English
- Experience in Call Center is an asset
- Expert relationship building and negotiation skills
- University Degree
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
If you are interested in the above mentioned vacancy, please apply now using the link below with your resume attached.
Note: Please do not change the automatically generated e-mail subject or your application will be discarded.
Allianz is fully committed to a workplace free of discrimination and actively promotes equal opportunities where all candidates have the same opportunity.
Allianz is committed to building a diverse workplace and recognizes that diverse employees bring varied skills, knowledge, backgrounds and perspectives to the workplace.
